Intruder Alarm Monitoring

Your monitored alarm, connected to our 24-hour Alarm Monitoring Station is the ideal way to generate an immediate response to an alarm event. Once activated, your alarm system transmits information to our monitoring station where our professionally trained operators will investigate the alarm and respond appropriately. Real alarm conditions are passed to the relevant emergency authorities including the Gardaí, or designated Key holders.

False and nuisance alarms are filtered in line with local regulations and customer agreed criteria. The immediate response that Monitoring provides dramatically minimises the potential risk of loss and damage to your property.

We also offer operator alert systems linked to switches, sensors or measuring devices e.g. Refrigerated units or Fluid Level Monitoring in Industrial Applications.

How intruder alarm monitoring works
  • An alarm system activates and a signal is sent to the central monitoring station.
  • The monitoring station receives a signal and the customers details automatically flash on the screen within seconds.
  • The method of signalling automatically tells the controller the nature of the alarm, i.e. burglary, fire, personal attack etc.
  • To eliminate false alarms the controller may telephone your premises. Should an incorrect passcode be given or no reply received, it will be treated as an emergency.
  • A controller immediately acts on your behalf notifying keyholders, the Gardaí and other relevant emergency services.
  • All information in respect of the activation and subsequent actions taken are recorded on a real time basis. This information can be recalled at any time.

Garda Policy for Responding to Alarms

A new Garda policy was introduced on April 1st 2005. It affects the handling of activations from your intruder alarm system as the Gardaí will now only respond to verified alarms.

What is a verified alarm?

A verified alarm is an alarm system that has sent in a second signal to confirm the first activation. Many primary signals are accidental as a result of weather or not switching off an alarm in good time. The second, or verifying, signal will narrow the probability of an activation being false.

The Gardaí will not accept a call from a Monitoring Centre until a Keyholder has been notified and given an estimated time of arrival at the premises. The purpose of the new policy is to reduce false alarms thereby enabling the Gardaí to respond to real activations more promptly.
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What is a false alarm?

If the Gardaí arrive at a premises and the Keyholder is not there the activation will be treated as a false alarm. Garda response will be withdrawn when the limit of three false alarms in three months is reached. If Garda response is withdrawn, the alarm system must have verification technology installed before it can be reinstated.

NB: All Commercial systems must have verification technology installed. Older Residential systems will have Garda response withdrawn after one false call-out and will only be re-instated when verification technology is installed.